Credicorp Flex is a flexible, revolving-style business facility, so complaints about it often involve drawdowns, repayments, and how your balance moves over time. Pinning down the specific events helps us investigate accurately.
Useful details for a Flex complaint
- The drawing or repayment date the issue relates to
- What you expected to happen versus what actually happened
- Whether the concern is about how a charge accrued on your balance
- Your facility reference and company name
Charges and accrual
If your complaint is about how charges built up across drawings, describe the period and the entries you are questioning. We will reconcile them against your agreement and the activity on the facility. We will not quote rates here, your offer and statements hold the figures that apply to you.
How to raise it
Contact us by email or phone with the details above. We acknowledge the complaint, investigate, and explain our findings, correcting anything we got wrong.
Resolution route
Flex is an exempt business facility, so it is outside the Financial Ombudsman Service. Our internal complaints process is how these are resolved.
See also: Complaining about your Credicorp Slice facility, How to make a complaint to Credicorp, Slice or Flex — which Credicorp product fits?.