If a charge on your Credicorp Flex or Slice account looks wrong, unexpected, or unexplained, raise it with us. We will check the entry against your agreement and the activity on your account.
What to tell us
- The date the charge appeared and where you saw it
- The exact amount as shown on your statement
- Why you believe it is wrong or were not expecting it
- Any earlier conversation that led you to expect something different
We deliberately do not quote charge figures in help articles, because the only amounts that matter are the ones shown in your own offer and statements. Refer to those when you contact us.
How we review it
We trace the charge to its source, compare it with the terms you agreed, and check whether it was applied correctly. If we got it wrong, we will correct it and explain what happened. If it was applied correctly, we will show you the relevant term so you can see why.
Keep records
Hold on to the statement or screenshot that shows the charge. It makes the review quicker and gives us a shared reference point.
As these are exempt business facilities, fee complaints are resolved through our internal process rather than the Financial Ombudsman Service.
See also: Complaining about your Credicorp Slice facility, Complaining about your Credicorp Flex facility, How do I make a complaint?.