If a Direct Debit collection is a different amount from last time, it is usually for a straightforward reason tied to how your facility works. We always renotify you of a changed amount before it is collected, in line with the Direct Debit scheme.
Common reasons
- You made an overpayment. A lower balance can reduce a future scheduled amount.
- Your Credicorp Flex balance moved. Because Flex collections reflect what you have drawn and repaid, the amount due varies between cycles.
- You changed your payment date. A longer or shorter gap between collections can change how the next one is calculated.
- An earlier payment failed. A later collection may include an amount to bring the account up to date.
What has not changed
A different collection amount does not mean your interest rate has changed. The rate is the one shown in your offer; what varies is the balance and the schedule it applies to.
If it still does not look right
Check your latest statement and Direct Debit notice first, as these explain the figure. If the amount genuinely looks wrong, contact us before the collection date if you can, so we can review it. Remember the Direct Debit Guarantee entitles you to a refund from your bank if a collection is taken in error.
See also: How to set up or change a Direct Debit with Credicorp, Can I make a one-off extra payment without changing my Direct Debit? and How do I set up, change or cancel my Direct Debit?.