Credicorp lends only to UK limited companies and limited liability partnerships (LLPs) for business purposes. Because the borrower is the company rather than any individual, a complaint is treated as coming from the business itself.
Who can raise it
In practice, a complaint should come from someone authorised to act for the company. That usually means a director, a member of an LLP, a company secretary, or another named signatory on the facility.
- A director or LLP member of the borrowing company
- A named account contact or authorised signatory
- A professional adviser (for example an accountant or solicitor) acting with the company's written authority
If someone else contacts us
If a complaint reaches us from a person we cannot link to the company, we may ask for confirmation of their authority before we share account details. This protects your business information.
A note on protections
As an exempt business-finance arrangement, your facility sits outside the FCA consumer-credit regime. The Financial Ombudsman Service and FSCS do not apply. Our internal complaints process is the route to resolution, and we take it seriously.
See also: Complaining about your Credicorp Slice facility, How to complain by email, What payment methods can my company use?.