If you realise you connected the wrong bank account during your Credicorp application — for example, a personal account, a holding account, or an older account that is no longer your primary trading account — contact us as soon as possible.
Why this matters
The bank account connected via Open Banking provides the primary financial data used in our assessment. If the account does not reflect your company's actual trading activity, the decision may be based on an inaccurate picture. Providing incorrect data — even accidentally — can result in a decline or an offer that does not reflect your company's true position.
What to do immediately
- Use the General Support Enquiry form and state that you believe you connected the incorrect bank account.
- Describe which account was connected and which account you intended to connect.
- We will pause review of the application and advise whether you can reconnect the correct account.
Can I reconnect the correct account?
In most cases, yes — we can ask you to reconnect the correct business account and restart the data capture. This will restart the assessment using the correct data. The process is the same as your initial Open Banking connection — see first-time connecting your bank via Open Banking.
If a decision was already made
If a decision was already made before you identified the error, you may be able to request a review using the corrected data. Contact us to explain what happened and we will advise. See can I submit additional information to support my application? for the review process.
To avoid this in future
Before authorising the Open Banking connection, check which account name is shown on the consent screen. The consent screen will show the account name and sort code that will be shared. Confirm this is your primary trading account before approving.
See also: Can I submit additional information to support my application?, First-time connecting your bank via Open Banking, What if my bank data was unrepresentative of normal trading?.