Nothing is lost. If the bank connection drops or fails to complete, you can simply try again, and your other details are kept so you are not starting over. Occasional connection hiccups are usually a brief bank-side issue rather than a problem with your application.
Try again first
A dropped connection is often momentary — a bank being briefly unavailable, or a step timing out. Retrying the connection usually works. Because you can save and return, you can even step away and reconnect later. How the step works is in how the open banking connection works when i apply.
If your bank is not yet supported or the connection simply will not complete, there is a fallback — what happens if you cannot connect your bank — and you can provide statements instead. Check first which accounts you can connect.
Your data is safe throughout
A dropped connection does not expose anything — the feed is read-only and your login stays with your bank — do you store my bank login when i connect. If you keep hitting a wall, a person can help.
Apply — a hiccup won't cost you your progress.
We lend only to UK limited companies and LLPs, the loan is to the company with no director personal guarantee, and this is business finance outside the consumer-credit regime — as an exempt lender under Article 60B of the Regulated Activities Order we sit outside FCA consumer-credit regulation, so the Financial Ombudsman Service and FSCS do not apply.
See also: What happens if you cannot connect your bank?, Can I upload bank statements instead of using Open Banking?, How does the Open Banking connection actually work when I apply?.