One reason companies delay reaching out is simply not knowing who to contact or whether they will get a sympathetic hearing. This is meant to clear that up so there is nothing standing between you and a useful conversation.
Where to start
The quickest route is the contact details in your online account or on your loan documents. Ask to discuss your repayments or to raise a payment difficulty. You do not need to know the name of a specific team; just say what is going on.
What the team is there for
- Understanding your company's situation without judgement.
- Explaining the options realistically available to you.
- Setting up and recording any arrangement.
- Pausing routine chasing while a plan is being agreed.
How to make contact effective
Be clear that you are calling about payment difficulty, have your account reference ready, and describe the position honestly. The more openly you talk, the faster we can help. There is no special wording you need to use.
For both products
The same support applies whether your borrowing is Credicorp Flex or Credicorp Slice. Because this lending sits outside the FCA consumer-credit regime, the Financial Ombudsman Service does not apply, so talking to us directly is the most important channel you have. We would always rather you reached out too early than too late.
See also: How Credicorp treats businesses in financial difficulty, What if my company can only pay part of this month's amount? and Warning signs your company may be heading for payment trouble.