The identity check in the application is an automated anti-money laundering (AML) check on you as the director authorising the loan. It is not a consumer credit search and does not affect your personal credit file. A fail does not necessarily mean the application is over.
Why the check may not have passed
- Details do not match public records — the check cross-references your name, date of birth, and address against credit-agency data, electoral roll, and Companies House. If your name is abbreviated, your address is very recent, or you are on the electoral roll under a slightly different spelling, the automated check can return a soft fail.
- Recent change of address — addresses registered recently are sometimes not yet on the data provider's database, causing a mismatch.
- Non-standard name format — double-barrelled surnames, initials-only first names, or names that differ between documents can cause issues.
What happens after a soft fail
A soft fail usually means the application moves to a manual review stage, and we may ask you to upload additional identity documents — typically a passport or driving licence, and a recent utility bill or bank statement addressed to you at your home address. This is a standard KYC (Know Your Customer) step, not a sign that your application will be declined on identity grounds.
What to do
Check your email for a notification from us — we will tell you if we need additional documents and how to provide them. If you have not received one but the portal shows the application is paused at the identity step, contact us using the General Support Enquiry form.
See also: How Credicorp verifies your business identity, How Credicorp makes a lending decision, Document upload not working during my application.