If you receive a message — by email, SMS, phone call, or any other channel — that claims to be from Credicorp but feels wrong, report it promptly. Early reporting helps protect other businesses and can prevent fraud from progressing.
Report to Credicorp directly
Forward suspicious emails to our security inbox at security@credicorp.co.uk. Include the original email as an attachment where possible, as this preserves header data that helps our team investigate. For suspicious calls or texts, note the number and contact us through the official number or live chat on our website — do not use any contact details provided in the suspicious message itself.
Report to Action Fraud
Action Fraud is the UK's national reporting centre for fraud and cybercrime. You can file a report online at actionfraud.police.uk or by calling 0300 123 2040. If your company has already suffered a financial loss, also contact your bank immediately, as they may be able to recall a payment under the Faster Payments recall process.
What information to keep
- The full email including headers (use 'Show original' or 'View source' in your email client)
- Any phone numbers, web addresses, or account numbers mentioned
- The date and time of the contact
- Screenshots of any web pages you were directed to (without entering any information)
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: What will Credicorp never ask me for?, How do I spot a phishing email pretending to be Credicorp?.