It happens to careful people too. A message looks convincing, you click, and then realise something is wrong. The good news is that acting quickly can limit or even prevent harm. Work through these steps in order.
If you only clicked the link
- Do not enter any details on the page that opened.
- Close the page and do not download anything it offers.
- Run a security scan on your device if you have software for it.
If you entered your login details
- Change your portal password immediately from a device you trust.
- Change the password anywhere else you use the same one.
- Check that your two-factor authentication is still set up correctly and that no new authorised users have been added.
If you entered a payment or bank detail
Contact your bank straight away. The faster you report, the better the chance of stopping or recovering a payment.
Then tell us
Contact us through the verified details in your portal or on our official website so we can review recent activity on your account and watch for anything unusual. Reporting it also helps us protect other businesses from the same scam. There is no need to feel embarrassed. Telling us early is exactly the right thing to do.
See also: What to do if you miss a payment on your Credicorp loan, Reviewing suspicious login activity on your account, How we protect your account behind the scenes.