An entry you don’t immediately recognise is usually explainable — a payment that cleared on a different day than you expected, interest for the period, or a repayment posted under a reference you’d forgotten. Here’s how to work it out before raising it.
Work through it
- Note the date and amount of the line and open your bank statement for the same window.
- Match it to a credit (a drawdown) or a debit (a repayment) around that date — weekends and bank holidays shift clearing by a day or two.
- If it’s an interest line, compare it to the schedule on your Key Information Sheet.
- Check whether a colleague or your bookkeeper made a payment you weren’t expecting.
If it still doesn’t add up
If, after that, an entry genuinely doesn’t belong, raise a query. Quote the date, amount and description from the statement so we can trace it quickly. Because the figures are fixed up front, a real discrepancy is rare — but if there is one, we’ll find and fix it.
Your facility is priced with simple interest and the figures fixed up front on your Key Information Sheet, so nothing here changes what you owe by surprise — it only changes how you view, manage or evidence it.
See also: The transaction list on your statement explained, I think there is an error on my statement, Correcting an error or query on your statement.