If something on your statement does not match your expectations, it is worth a quick check before you contact us, because most apparent errors trace back to a single identifiable entry.
Check these first
- Confirm you are looking at the right facility and the right period.
- Remember the closing position of the previous statement should equal the opening position of this one.
- Look for an entry whose date falls just outside the period, which would put it on a neighbouring statement.
- Match each line against your own records to find the one that differs.
What to send us
Once you have found the line you are unsure about, contact our support team with your account reference, the statement period, and the date and description of the specific entry. That detail lets us locate it straight away rather than working through the whole account.
What happens next
We will review the entry against the underlying account activity and explain what it is, or correct it if it genuinely needs adjusting. Any correction appears on your account as a clear, dated entry so the audit trail stays intact. Because the facility belongs to your company, an authorised finance colleague can raise and follow up the query on the company's behalf.
See also: What do the statement period dates mean?, What is the summary panel at the top of my statement?, How do I find an old statement in my history?.