Cash flow shifts, and a date that worked when you applied might land awkwardly later. The most important thing is to tell us before an instalment is due rather than letting it fail.
What you can ask about
- Moving an upcoming collection date so it falls after a payment you are expecting
- Aligning instalments more closely with how your customers pay you
- Talking through options if you can see a date becoming difficult
How to do it
Get in touch through your account or contact our team in good time before the next collection. We can look at what is possible for your specific schedule. The earlier you raise it, the more room there is to help.
Why timing your message matters
Once a Direct Debit is in motion close to the collection date, options narrow. Reaching out early means we can adjust things cleanly rather than dealing with a missed instalment after the fact, which can carry a charge as set out in your agreement.
We will always be straight with you about what can and cannot be changed for your particular Slice.
See also: Can I change my repayment date?, Slice glossary: Direct Debit, What if the supplier invoice changes after I take a Slice?.