Not everyone wants to discuss money trouble on the phone, and you do not have to. You can manage a difficulty in writing from start to finish.
Use the forms
The Payment Arrangement, Payment Extension, Hardship Variation and Additional Support forms let you set everything out in writing, in your own time.
Written confirmation both ways
We confirm arrangements in writing, so you always have a record of what was agreed. If you would prefer all contact in writing, tell us and we will note it as a support preference.
A callback if you change your mind
If a quick conversation would help after all, the Callback Request form lets us come to you at a time that suits.
Handling things in writing is a valid preference and we will respect it.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: Asking for extra support as a director under pressure, The quickest way to tell us your company is in trouble, How we support vulnerable customers and directors.