A worry directors sometimes raise is whether a difficulty means we will contact the people they do business with. We deal with your company, not your trading relationships.
We deal with the company
Our relationship is with your business as the borrower. Handling a difficulty means working with you and anyone you authorise, such as an accountant — not approaching your customers or suppliers.
Your reputation is yours to manage
How you communicate with your own customers and suppliers about a difficult period is your decision. We do not insert ourselves into those relationships.
Confidential to the company
The account and any difficulty are confidential to the company and the people you authorise, handled under our privacy terms.
Your trading relationships stay yours; we work with you directly.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: What confidentiality applies when I tell you about difficulty?, Will Credicorp chase me personally if my company cannot repay?, What recovery action can we take against the company?.