What is single sign-on and where do I sign in?

Single sign-on, often shortened to SSO, means one secure Credicorp sign-in can open the Credicorp services your account is allowed to use. You still only see the customer or staff tools linked to your role, but you should not have to keep separate passwords for each one.

For customers

Start from the customer portal at clients.credicorp.co.uk/login. If the sign-in screen sends you through the Credicorp SSO service, continue there and you will be returned to the customer portal after a successful sign-in.

Do not use staff-only links unless a Credicorp team member has specifically told you to. Your account, statements, payments and support requests remain inside the customer portal.

For staff and internal users

Staff SSO is hosted at sso.credicorp.co.uk. Sign in there, or follow the sign-in button from the internal app you are trying to open. The SSO service checks who you are and then returns you to the app if your role has access.

What to check before signing in

• Check the domain. Customer sign-in is on clients.credicorp.co.uk and Credicorp SSO is on sso.credicorp.co.uk.
• Do not follow unexpected links. Type the address yourself if an email or text feels unusual.
• Never share codes or recovery details. We will never ask you to read out a one-time code, passkey prompt, password or recovery key.

If you cannot sign in

1. Start from the right surface. Customers should go to clients.credicorp.co.uk/login. Staff should use the internal app link or sso.credicorp.co.uk.
2. Use the recovery option on the sign-in page. Reset your password or use the recovery route shown there if your passkey is not available.
3. Check whether your account still has access. A role change, removed company access, or a staff account change can mean the sign-in succeeds but the app still refuses entry.
4. Contact the right team. Customers can use the General Support Enquiry form or Contact Us. Staff should use the internal support route for access changes.

For related guidance, see how passkeys work on Credicorp sign-in, trusted devices, and what single logout does when you sign out.

See also: Advance-fee and fake loan offer scams, Choosing a strong password for your business account, How Credicorp will — and won't — contact you.