A trusted device is a phone, tablet or computer you have told Credicorp you use regularly. It can reduce repeated security checks on that device, but it does not make the device an owner of the account and it does not bypass your normal permissions.
When to trust a device
Only trust a device if it is yours or managed by your business, protected with a screen lock, and not shared with people who should not access the account. Do not trust a public computer, a borrowed phone, or a shared browser profile.
When to remove a trusted device
- The device has been lost, stolen, sold or repaired.
- A colleague has left the business or changed role.
- You used a shared computer by mistake.
- You see a device or location you do not recognise.
- You changed your password because you think access may have been exposed.
How to remove one
- Sign in from a device you still control. Customers should start at clients.credicorp.co.uk/login. Staff should use the internal app or SSO route.
- Open security settings. Look for trusted devices, remembered devices or active sign-ins.
- Remove anything you do not recognise or no longer use. If there is an option to remove all trusted devices, use it after a password reset or suspected compromise.
- Sign out and sign back in. This confirms the device list and your recovery details are still current.
If a password reset or support action revokes trusted devices automatically, that is expected. It protects the account by forcing fresh checks after a sensitive change.
If you cannot remove it yourself
If you cannot sign in or you think an unauthorised person has access, contact us through an official route. Customers can use the General Support Enquiry form or Contact Us. Staff should contact internal support so the account and device list can be checked.
A trusted device usually remembers that a security check was recently completed. A passkey is a sign-in method that proves possession of a device, password manager or security key. You may need to manage both.
For related help, see how passkeys work and what single logout does when you sign out.
See also: Advance-fee and fake loan offer scams, Choosing a strong password for your business account, How Credicorp will — and won't — contact you.