Your original loan agreement and monthly statements are accessible at any time through the Credicorp client portal at no charge. Downloading or printing a copy does not trigger any fee. A small administration fee may apply only in specific circumstances — for example if you request a certified hard copy to be posted, or a bespoke historic statement covering a period more than two years before your request.
What documents can I access free of charge?
Through the client portal you can access, download, and print: your signed loan agreement and any formal amendments; monthly account statements from the start of your facility; repayment schedules; drawdown confirmations; and settlement figures once requested. These are available as PDF downloads immediately upon request and are retained for the duration of your facility and for a period thereafter.
When might a fee apply?
An administration fee may be charged where: you request a certified or notarised copy for legal proceedings; you need a paper statement posted rather than a portal download; or you require a bespoke reconciliation statement for an unusual date range. Any applicable fee will be confirmed before the document is produced so you can decide whether to proceed. Illustrative, not a quote: a certified hard copy might carry a £25 administration charge; a standard portal download is free.
What if I cannot access the portal?
If you have a technical issue accessing the portal, contact the Credicorp support team who can reset your access. If the account is held by a company that has since changed its authorised signatories, you will need to provide updated authority documentation before documents can be shared with new representatives. This process protects the security of your company's financial information.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee required. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How is the total cost of borrowing shown on my offer?, Are there any ongoing monthly account fees for a business loan?.