No. Every charge that could apply to your facility is listed in the offer letter before you accept. If a fee is not in that document, it cannot be applied to your account. We do not add charges after the fact for administration, account maintenance, or general overhead.
Common charges that are sometimes hidden elsewhere — and how we handle them
- Arrangement fees: if an arrangement fee applies, it is stated as a named line item in the offer, not rolled invisibly into the repayment schedule.
- Early repayment: our early repayment position is stated in the agreement. For Business Loans, an early repayment charge may apply in certain circumstances — it will be shown before you sign.
- Account maintenance: we do not charge a monthly or annual maintenance fee for holding a Flex facility open.
- Statement or data fees: downloading statements, requesting a payment history, or asking for a cost summary in writing carries no charge.
If you ever see a charge you do not recognise
Contact our support team and we will explain every line on your account. If a charge was applied in error, we will correct it. You can also request a full written breakdown of all charges to date at any time.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How is the total cost of borrowing shown before I accept?, Is there a fee if my company misses a payment?.