You do not need a perfect plan before you contact us, but a little preparation makes the conversation more useful. The more clearly you can describe your company's position, the quicker we can find something that works.
Have these to hand
- Your account or agreement reference.
- A rough picture of your company's current cash position.
- What is causing the difficulty, and whether it is temporary or longer-term.
- When you realistically expect money to come in.
- What size of payment your company could manage in the meantime.
Think about what you are asking for
It helps to have a rough idea of the outcome you want. That might be a short pause, a smaller payment for a few months, or a change to the payment date. You do not have to commit to anything on the call, but a starting point speeds things up.
Be honest about the worst case
If things could get worse before they get better, say so. We can plan for that far more effectively than for a rosy picture that does not hold. We are not looking to catch you out; we are trying to keep your company on track.
After the call
Make a note of what was agreed and any next steps. Whether you hold Credicorp Flex or Credicorp Slice, having your own record keeps everyone aligned.
See also: What should I have ready before talking to you about payment difficulty?, How we decide on a payment arrangement for your company and Building a thirteen-week cashflow forecast.