Paying by bank transfer is fine for a one-off or extra payment — the key is using the right reference so it lands against the correct facility rather than sitting unmatched.
Get it matched first time
- Use the exact payment reference shown in the portal for your facility.
- Send from your business account, ideally one already on file.
- Send within business hours so it processes the same day where possible.
After you send it
Keep the transfer confirmation. Bank transfers can take a short time to clear and match, and weekends or bank holidays add a day. If it hasn’t shown against your account after that, contact us with the date, amount and reference and we’ll trace it. Using the right reference is what avoids that step entirely.
Most of this is self-service in your customer portal, which is the fastest route and available at any time. Where a change needs our team to verify it, we say so and give a realistic turnaround so you can plan around it.
See also: What reference should I use for a bank transfer?, Paying by bank transfer, How do I check whether a payment has reached you?.