A company under pressure is a target for impersonation scams. If you get a message about your account that you are unsure about, verify it before acting.
Do not act on the message's own contact details
Never call a number or click a link in a message you are unsure about. Scammers supply their own details. Instead, reach us through the channels you already know.
Verify through our official contact page
Confirm any account message by contacting us via the official contact page. We can quickly tell you whether a message is genuine.
Watch for pressure and payment redirection
Be especially wary of messages demanding urgent payment to a new account, or threatening immediate action. Genuine difficulty support is never a high-pressure demand to pay a different account.
When in doubt, verify first — it costs nothing and protects the company.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: A debt-collection agency has contacted me — is it genuine?, Spotting debt and loan scams that target struggling firms, Will you contact my customers or suppliers?.