Your statement is designed so that every charge stands on its own line. Rather than rolling costs into a single opaque figure, we itemise them so your finance team can reconcile each entry against your agreement.
What you will typically see
- The credit charge or interest applied for the period, on the basis set out in your agreement.
- Any conditional charge that arose during the period, such as a late-payment charge, shown on the date it applied.
- Payments received and how they were allocated against your balance.
- Your running balance after each movement.
Reading a charge back to your agreement
Each charge type on your statement corresponds to a clause in your signed agreement. If a line is not clear, you can match the charge name to the costs section of your documents. We avoid quoting figures in help articles because your amounts depend on your product, term and offer — your statement is the accurate source.
If something does not look right
Contact us with the statement date and the line in question. We will explain how the figure was calculated and which clause it relates to. Because this is exempt business lending, the Financial Ombudsman Service does not apply, so we resolve queries directly with you and aim to do so clearly and quickly.
See also: How do late-payment charges work?, What is the difference between interest and fees?, Do you charge any hidden fees?.