Cashflow does not always behave. A late-paying customer, a lost contract or a quiet season can make a repayment hard to meet. If that is where you are, you are in the right place — and the most useful thing you can do is talk to us early. We would far rather agree a workable plan than chase a missed payment, and asking for help never counts against your company's future eligibility.
Talk to us first — before a payment is missed
A failed Direct Debit can cost your company a bank fee and triggers our missed-payment fee, so heading one off saves money as well as worry. We review requests within one working day, and Direct Debit collections are paused while a request is open. The quickest routes are the request forms on our main site:
- Set up a payment arrangement
- Request a payment extension
- Ask for a hardship variation (payment freeze, reduced payments, a longer plan)
Prefer to talk it through? Email payments@credicorp.co.uk with your reference number, and a real person will help. You can read more about each option in what a repayment arrangement is and how to set one up.
Our policies
These set out, in full, how we handle payment difficulty and what we will and will not do:
For a plain-English walk-through, see our hardship and forbearance process.
Free, independent advice
You do not need our permission to get independent advice, and it costs you nothing. For a company in difficulty:
- Business Debtline (businessdebtline.org, 0800 197 6026) — free, independent advice on business debt, run by the Money Advice Trust.
- Federation of Small Businesses (FSB) (fsb.org.uk) — support and resources for small businesses.
For a company in serious difficulty, options such as a Company Voluntary Arrangement, administration, or an HMRC Time to Pay arrangement may be relevant — an insolvency practitioner or accountant can advise.
If the difficulty is affecting a director personally — health, bereavement, or money worries at home — free help is also available from StepChange (stepchange.org), Citizens Advice (citizensadvice.org.uk), National Debtline (0808 808 4000) and MoneyHelper (moneyhelper.org.uk). If you would like us to apply extra care, tell us and we will. For the full list, see where can I get free, independent debt advice in the UK?.
If you are unhappy with how we have handled things
Please tell us. Email complaints@credicorp.co.uk, or use the support tab in your portal and tick “This is a complaint”. We acknowledge complaints within three business days and aim to give a final response within eight weeks. Our full Complaints Procedure explains each step.
Because this is unregulated lending to a limited company, the Financial Ombudsman Service cannot consider a complaint about it, and the Business Banking Resolution Service is not available for Credicorp either. Our final response is the last stage of our internal process; if you remain unhappy after it, the next step is the courts. We would always prefer to resolve a dispute directly.
See also: A debt collection agency has contacted me - is it genuine?, Can my accountant or another representative deal with you on our behalf?, Can I get a payment extension?.