If keeping up with payments has become difficult, a repayment arrangement is a formal way to reshape what you owe into something the business can actually manage. Asking for one is sensible, not a black mark — and the earlier you ask, ideally before a payment is missed, the more room we have to help.
What an arrangement can look like
- A reduced-payment plan. You pay a smaller amount for a period while cash flow recovers, with the schedule adjusted around it.
- A short payment freeze. Where you need genuine breathing space, we can look at a payment freeze of 30 or 60 days. If you have told us you need extra care, a freeze can be arranged without the usual eligibility checks.
- A payment extension. If only a single due date is the problem, a short extension may be all you need — see can I get a payment extension.
- A hardship variation. For longer-term difficulty, a hardship variation changes the terms more substantially — see what is a hardship variation.
How to set one up
Start with the forms on our Forms & Requests page, or tell us through your portal or by phone. Please get in touch before the payment is due if you can. Telling us you are struggling, or asking about an arrangement, is not reported to credit reference agencies as a missed payment, and there is no penalty simply for asking. We will confirm any new schedule in writing so you know exactly where you stand. For the wider picture, see what to do if you are struggling to pay.
What an arrangement does not do
An arrangement reshapes your payments; it does not add hidden charges. There is no penalty-rate uplift for being in an arrangement, and the total cost of a single loan remains capped at 100% of what you borrowed — you will never repay more than double, arrangement or not. While we are working with you on an arrangement, and especially if you have asked for extra care, we will not pass your account to a third-party debt collector.
Free, independent help
Sometimes the most useful step is to talk to someone independent and free. Business Debtline (businessdebtline.org, 0800 197 6026) gives free, impartial debt advice to small businesses, and MoneyHelper (moneyhelper.org.uk) can help with personal money worries. Getting advice does not affect how we treat your account, and it often makes an arrangement easier to agree. If your circumstances mean you need us to do things differently, see how to tell us you need extra support.