Payments

Can I take a payment holiday or defer an instalment?

We do not offer scheduled payment holidays as a built-in feature, but if your company is experiencing a short-term cash-flow difficulty, you can apply to defer one or more instalments. Deferral is assessed individually and is not automatic — interest continues to accrue on the full balance during any deferred period, so the total cost of your loan will increase (illustrative, not a guarantee of approval or specific terms).

How to apply for a deferral

Contact our servicing team at least five business days before the next collection date. We will ask you to provide a brief explanation of the temporary difficulty and, depending on the amount and duration, may request supporting information such as a recent management accounts summary or a bank statement. We aim to give a decision within two business days of receiving everything we need.

What happens if a deferral is agreed

  • The deferred instalment(s) are added to the end of your loan term, extending it rather than increasing monthly payments — though you can choose to repay in a lump sum later instead.
  • Interest accrues throughout the deferred period and is factored into the revised schedule.
  • Your Direct Debit is paused for the agreed period and reactivated automatically on the new next collection date.
  • A deferral does not constitute an arrears record provided it is agreed before the due date passes.

If you are in genuine financial difficulty

If the difficulty is more than temporary, speak to us early. We work with a qualified debt adviser referral service and can pause collections for a short period while you take independent advice. Engaging promptly almost always leads to better outcomes than allowing arrears to accumulate.

We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.

See also: What happens if a payment fails?, How do I change my loan repayment date?.

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