Passwords & signing in to Credicorp email

How to sign in to your Credicorp mailbox, what to do when you can’t, how to get a password reset, and how to keep your password safe.

Using your mailbox password

Your Credicorp mailbox has a single mailbox password — the password set for your full email address. You use the same password everywhere you access your mail:

• Webmail — sign in at webmail.credicorp.co.uk from any browser.
• Mail apps — Outlook, Apple Mail, iPhone, Android and Thunderbird all use the same password for incoming and outgoing mail.

Two things catch people out when signing in:

1. Your username is your full email address — for example name@credicorp.co.uk, not just name.
2. Your mail app needs the same username and password for both incoming (IMAP) and outgoing (SMTP). Outgoing mail requires authentication.

What to do if you can’t sign in

Before asking for a reset, work through these in order — most sign-in problems are one of the first few:

1. Use your full email address as the username, including @credicorp.co.uk.
2. Re-type the password carefully. Check that Caps Lock is off and that there is no stray space at the start or end.
3. Try webmail. Sign in at webmail.credicorp.co.uk. If webmail works but your app doesn’t, the app is holding an old or mistyped password.
4. Update the saved password in your app. If you recently changed your password, your app may still be sending the old one. Update it for both incoming (IMAP) and outgoing (SMTP).
5. Pause and wait a few minutes. Repeated failed attempts can temporarily lock the mailbox. Stop trying, fix the password everywhere, then sign in once.

If webmail still rejects a password you’re sure is correct, your password may have been reset or the mailbox suspended. At that point you’ll need a reset — see below.

Getting a password reset

Credicorp mailboxes do not have a self-service “forgot password” link. A reset is done for you:

• Contact your Credicorp administrator — the person who set up your mailbox can set a new password for you.
• Or email support@credicorp.co.uk from an account we can reply to, telling us the mailbox address that needs a reset.

You’ll be given a new password. Sign in with it, then change it to something only you know (see below). For your security, we will never send you a password through an unsolicited message, and we will never ask you to confirm your existing password.

Keeping your password safe

• Make it long and unique. Use a password you don’t use anywhere else. A short phrase of several random words is both strong and memorable.
• Store it in a password manager rather than a note, a spreadsheet or your browser’s autofill on a shared computer.
• Never share it. Don’t send it by email or read it out over the phone. Credicorp staff will never ask you for it.
• Only type it where it belongs — at webmail.credicorp.co.uk or in your configured mail app. Never enter it on a page you reached from a link in an unexpected email.
• If you suspect it’s been seen by someone else, request a reset straight away and update it on every device.

Received a suspicious message that asks for your Credicorp password or claims to be from us? Don’t reply or click anything — forward it to abuse@credicorp.co.uk, with the headers if you can.

Related help

• Email settings — full IMAP/SMTP server reference.
• Webmail sign-in — read and send your mail in a browser.
• Mail help home — all setup guides and troubleshooting.