You are notified when there is something to see, but the decision and your offer live in your secure portal — not in the body of an email. We may email to let you know there is an update; the detail itself sits behind your login where it is protected.
Why the portal, not email
Email is not a safe place for financial detail. Your offer, schedule and account information belong behind secure sign-in, which is why they live in your portal, reached at the client login. This is part of keeping your data safe.
Sign in and check your application status any time rather than waiting on a message — see how to check the status of your application. If an email nudges you, it points you back to the portal to see the detail.
If nothing has arrived
Check the portal first; a decision may already be waiting there. If you are genuinely stuck, a person can help or you can use general support. Once there is an offer, here is what accepting looks like.
Apply and watch your portal for the outcome.
We lend only to UK limited companies and LLPs, the loan is to the company with no director personal guarantee, and this is business finance outside the consumer-credit regime — as an exempt lender under Article 60B of the Regulated Activities Order we sit outside FCA consumer-credit regulation, so the Financial Ombudsman Service and FSCS do not apply.
See also: How to check the status of your application?, Is my data safe when i apply, What happens after you accept your offer?.