If you think you have fallen for a scam, the most important thing is to act quickly — and not to feel embarrassed. Scams are designed by professionals to catch out careful people, and the sooner you act, the more can often be done. Work through these steps in order.
- Contact your bank immediately. If you have moved money or shared card or banking details, call your bank straight away — most have a 24/7 fraud line, and many cards have a number on the back. They can try to stop or recall a payment and protect your account.
- Secure your logins. Change the password on any account you think is affected, and on your email. If you shared a one-time code, tell the relevant provider. For your Credicorp account, see keeping your portal login secure.
- Tell us, if it involved your Credicorp account. Contact us through the official site so we can help secure your account and watch for anything unusual. Let us know what was shared.
- Report it. In England, Wales and Northern Ireland, report fraud to Action Fraud on 0300 123 2040 or actionfraud.police.uk; in Scotland, report to Police Scotland on 101. You can report scam texts by forwarding to 7726 and phishing emails to report@phishing.gov.uk.
- Get free advice if you need it. Citizens Advice can help with next steps, and your bank can advise on protecting yourself going forward.
It is not your fault
Modern scams are sophisticated and relentless. Reporting quickly helps you and helps others, and we will always treat you with respect — never judgement — if a scam has used our name against you.
To recognise the next one before it lands, see recognising phishing and smishing and how we will and won't contact you.
See also: Advance-fee and fake loan offer scams, Choosing a strong password for your business account, How do I spot a scam pretending to be from Credicorp?.