Even well-run companies hit a stretch where cash is tighter than planned. A late customer, a quiet month or an unexpected cost can all put pressure on a repayment date. The single most useful thing you can do is act early, while you still have options.
Look ahead, not just at today
As soon as you can see a due date that might be difficult, map the next few weeks of expected money in and out. Knowing the shape of the squeeze lets you tell whether it is a short blip or something more structural, and that shapes what you do next.
Talk to us early
- Contact us before a payment is due, not after it has failed.
- Be straight about what has changed and what you expect.
- Bring your latest view of the company's cash position.
A conversation ahead of a due date is far more productive than one after a missed payment. We would always rather work with you while there is room to manoeuvre.
What we will not do
The facility is to your company, and we do not take personal guarantees from directors. That said, missed payments can affect the company's record and the relationship, so staying ahead of them protects you. As an exempt business lender we sit outside the FCA consumer-credit regime, so the Financial Ombudsman Service and FSCS do not apply.
See also: What if my company's difficulty is permanent, not temporary?, Keeping your company details current with us during the term, Can I pause payments if my company hits a cash-flow gap?.