If the Credicorp portal appears to show different information on your phone compared to your laptop — or between different browsers — there are a few common causes.
Cached data from an older session
The most common reason is that one device is showing a cached (stored) version of the portal from an earlier session, rather than fresh data from the server. Your browser caches portal pages to load them faster, but this can result in outdated figures being shown.
To force a fresh load: on the device showing old data, press Ctrl + Shift + R (Windows) or Cmd + Shift + R (macOS) to force a hard refresh. On mobile, pull down on the page to refresh in most browsers.
Different user accounts on different devices
If multiple people have portal access to your company account, check that you are signed in as the same user on both devices. Different user roles may see different data or have different permissions — for example, a view-only user may not see all sections that a full-access admin sees.
Session not fully signed out
If you were signed in on one device and then signed in on another without signing out on the first, the first device may show a stale session with outdated data. Sign out on all devices and sign back in to get a fresh session.
Mobile browser vs desktop differences
The portal is designed to be responsive across screen sizes, but some sections may be collapsed or formatted differently on mobile. Information that appears tabular on a desktop may be stacked vertically on a small screen — this can look like missing data when it has just been reformatted. Try requesting the desktop version of the site on your mobile browser to compare.
If the discrepancy seems like a genuine data error
If after clearing your cache and forcing a refresh, two devices still show materially different data that cannot be explained by the above (for example, different outstanding balances or missing transactions), contact us via the General Support Enquiry form. Include the specific discrepancy and what each device showed.
See also: My portal shows an outstanding balance I do not expect, I am having trouble signing in on a mobile browser, A payment shows as failed in my portal but my bank shows it left my account.