We take fairness in automated decisioning seriously. Our aim is for similar limited companies and LLPs to be treated in a similar way, with outcomes driven by the business's ability to repay rather than anything irrelevant.
How we support fairness
- The model assesses business and affordability signals, not protected characteristics
- Decisions follow consistent criteria so like cases get like treatment
- We review how the assessment performs and adjust where needed
- A human can review any outcome you believe is wrong
If you think a decision is wrong
Ask us to explain the main reasons, and if you believe the assessment relied on incorrect or incomplete information, request a human review. A person can look again at your case in full.
Your data rights
You have rights over the personal data involved, including the right to ask about automated decision-making. Our privacy information explains these in detail.
Credicorp is an exempt business lender. The Financial Ombudsman Service and FSCS do not apply, so internal review is the route for challenging an outcome.
See also: How long a decision takes, What Credicorp stands for: our values, How our AI decision engine works.