Feedback is not the same as a complaint, but it is just as valuable to us. Whether you want to praise a team member, flag a frustrating process, or suggest a product improvement, we want to hear it.
Ways to share feedback
- In-portal survey: After key account events — a drawdown, a repayment, a statement — a short optional survey appears in your dashboard. It takes under a minute and responses go directly to our product team.
- Email: Send open-form feedback to feedback@credicorp.co.uk at any time. There is no required format.
- Account manager: If you have a named account manager, you can share feedback with them directly in any conversation.
What we do with your feedback
All feedback is reviewed by the relevant team lead within five business days. Where feedback points to a systemic issue, we log it in our service-improvement register and it feeds into our product and process review cycles. We may follow up to ask for more detail, but we will never pressure you to change a negative rating.
When feedback becomes a complaint
If your feedback relates to something that went wrong and you want a formal investigation and response, please raise it as a complaint rather than feedback. This gives it the full case-management process — acknowledgement, investigation, and a written final response — which informal feedback does not carry.
We lend only to UK limited companies and LLPs, and the loan is to the company with no director personal guarantee. As business finance outside the consumer-credit regime, it is not covered by the Financial Ombudsman Service or FSCS.
See also: How do I raise a complaint with Credicorp?, What happens after I submit a complaint?.