Before you do something on your account, you can check whether it carries any charge — so there are never surprises. With a transparent facility, the answer is usually reassuring.
Where to check
- Your agreement lists any charge that could apply and the situation that triggers it.
- Your Key Information Sheet summarises the cost of the facility.
- If it’s not clear, ask us before you act — we’ll tell you plainly.
The common ones
Settling early carries no penalty — you simply pay what you owe to the day. Overpaying carries no penalty. Changing your payment date or paying account is routine. If any action ever did carry a charge, it’s stated in your agreement so you can weigh it first. The principle is simple: nothing costs you money without being written down where you can see it in advance.
Your facility is priced with simple interest and the figures fixed up front on your Key Information Sheet, so nothing here changes what you owe by surprise — it only changes how you view, manage or evidence it.
See also: How to see a clear breakdown of what you’re charged, Is there a penalty for early repayment?, How to work out what you’d save by settling early.