A missed repayment can feel like a point of no return, but it is not. What matters far more than the miss itself is what happens around it: whether you contact us, when, and how openly. Companies that engage early almost always have a smoother path than those that go quiet.
What you can expect from us
- We will try to understand the cause and whether it is a one-off timing issue or a deeper difficulty.
- We will explain the options on your Credicorp Flex or Credicorp Slice facility, including our hardship and forbearance process.
- We will be clear about any charges or consequences set out in your agreement, using the terms you signed, not surprises.
- We treat companies in genuine difficulty with fairness and discretion.
Why early contact matters
The earlier you reach out, the more we can do. A conversation before a payment is due opens up far more options than one after several have been missed. Silence narrows what is possible for everyone.
Remember that our loan is made to your company, not to you as an individual, and we do not take personal guarantees from directors. As an exempt business lender, we sit outside the consumer-credit regime, so the Financial Ombudsman Service and FSCS do not apply, but our own complaints process is open to you and we take it seriously.
See also: What happens if I miss a payment?, What to do if you can't make a payment, Our hardship and forbearance process.